JB Signature Luxury Candle
Request a return: https://www.judybluejeans.com/a/returns
Returns/Exchanges are accepted on items that are unwashed, unworn, unused with all original tags attached.
You may return/exchange merchandise by mail within 30 days after
original purchase date. Defective merchandise & incorrectly sent
items may be returned for an exchange or refund. Merchandise received
after 21 days may not be accepted or will only be accepted at our
discretion for an online store credit.
We will only refund shipping charges if we sent the wrong item or the
item sent was defective. If you are making an exchange because you
would like a different size, style or color, you will be charged for
shipping on your exchange. Please keep in mind that it takes 7-9
business days for your refund to be posted to your credit card. The
return/exchange value is determined by the last retail price of the
Orders that are refused will be charged the original shipping plus
the cost of return shipping to us. Orders shipped via UPS are subject to
the 'Terms and Conditions of Service' as detailed on UPS.com.
If package is undeliverable because of missing, incorrect, or
incomplete apartment numbers, suite numbers, or other destination
information, cost of resending package will be invoiced to customer.
Once a package is dropped off to our carrier for delivery, we do not
have control over the package and cannot guarantee the condition of the
shipment. In cases of errors or delays caused by the shipping carrier,
we will help resolve the dispute to the best of our abilities, but we
will not be held liable or responsible for carrier delays or errors.
We are not responsible for destination country tax and/or duty charge
if incurred. Buyer will be held accountable for any restrictions,
duties, taxes, and any other fees collected from the destination
country, prior to ordering. If customer refuses to accept the package or
no attempt is made in the country of the destination to deliver the
package, we reserve the right to abandon the package(s) and will not be
responsible for any refund.
- Order processing typically takes 1-3 business days before shipping from warehouse (excludes weekends and holidays)
- All orders are shipped via USPS
- Judy Blue is NOT responsible for lost or stolen packages